Returns & Exchanges
At Tjori, we strive to ensure you are completely satisfied with your handcrafted purchase, offering a seamless 7-day return and exchange window for all eligible items. We take pride in our artisanal quality and are committed to resolving any issues with your order promptly.
Initiate Request
Visit our Returns Portal within 7 days of delivery and enter your order ID and email address to select the items you wish to return or exchange.
Quality Approval
Our team will review your request; once approved, please ensure the products are unused, unwashed, and have all original tags and packaging intact.
Reverse Pickup
We will arrange a free reverse pickup from your delivery address within 48-72 hours of approval, provided the service is available in your pincode.
Refund Processing
Once the item reaches our warehouse and passes a quality check, your refund will be initiated to your original payment method or as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing